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Please review Frequently Asked Questions, most likely your question was already answered there.
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Please include your account number or order number in the subject line of your email.
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For technical support, please also include a screenshot of your computer's screen at the time
you encounter a problem, and detailed description of how did you get there.
To create a screenshot:
1. Hit "Print Screen" button on your keyboard.
2. On Windows taskbar, click Start -> Programs -> Accessories -> Paint.
3. In the opened Paint application, click Edit -> Paste.
4. There might be a question about enlarging the bitmap. Click "Yes".
5. Click File -> SaveAs, and select Save as type "JPEG".
Send us this jpeg file as an attachment to your email, this will make it easier for us to help you.
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You may return your unused whole order within 30 days of purchase for a refund.
Partial returns will not be accepted. Order processing fees will not be refunded.
Return processing fees may be deducted from your refund. See Return Policy for details.
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